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Intelligent Process Experiences – Future of Business Processes

Jul 5, 2024
| 5 min. read
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In today’s dynamic business world, efficiency and agility are crucial for success. Companies are constantly seeking ways to optimize their processes and gain a competitive edge. This is where Process Execution System (PES) technology comes into play, offering a revolutionary approach through intelligent Process Experiences. In this blog article, we explore the reasons why intelligent Process Experiences can significantly enhance your business processes.

What are intelligent Process Experiences?

Intelligent Process Experiences are an innovative approach to optimizing and automating business processes. They combine advanced technologies such as cloud technology, low-code/no-code user interfaces, artificial intelligence (AI), APIs, and data analytics to make processes more efficient, flexible, and adaptable. The goal is to not only increase efficiency but also to improve the quality and speed of business operations and collaboration through intelligent orchestration of processes.

The Challenges of Traditional Systems

Slow Processing Times

Outdated systems often require manual interventions and repeated checks and inputs, significantly extending processing times. This leads to delays in order and project execution, resulting in dissatisfied customers and employees.

Costs to the Company: High personnel costs and productivity losses due to repetitive manual tasks.

High Error Rates and Rework

Manual processes are prone to errors. Whether it’s data entry or handling requests, mistakes can be costly and damage customer trust.

Costs to the Company: Direct costs from error correction and indirect costs from lost business opportunities and customer satisfaction.

Cumbersome Adaptation and Flexibility

Traditional systems are often rigid and difficult to adapt to new requirements. In a dynamic business environment, companies need to be able to respond quickly to market changes.

Costs to the Company: High adaptation costs and longer implementation times for changes

Costs and Benefits of Modifying Traditional Systems

Adapting traditional systems usually requires expensive IT projects that span several months. Achieving a return on investment is often difficult before the next change becomes necessary.

Costs and Benefits Traditional Software Systems

Integration Effort and Data Silos

Different specialized solutions for managing specific business processes often operate in isolation, creating so-called data silos. Integrating these systems requires significant effort and can be technically complex.

Costs to the Company: High IT costs for developing and maintaining interfaces, as well as inefficient processes due to a lack of data sources.

Scaling Issues

Traditional systems struggle to keep up with growing company size and complexity.

Costs to the Company: Additional investments in hardware and software, as well as increased operating costs.

The Solution: Intelligent Process Experiences

Intelligent Process Experiences offer a revolutionary approach to optimizing business processes. They are the core element of Process Execution Orchestration (PEO). Here are the main reasons why PEO is the future of business processes:

Structuring, Automation, and Efficiency Enhancement

PEO leverages advanced technologies such as low-code/no-code user interfaces, Digital Process Automation (DPA), Artificial Intelligence (AI), APIs, and data analytics to standardize and automate repeatable tasks. This leads to significant efficiency gains and a reduction in manual errors.

Improved Decision-Making

By centralizing data and integrating Business Intelligence, companies can make informed decisions. These systems analyze data in real-time and provide valuable insights, helping leaders make strategic decisions faster and more accurately.

Increased Flexibility and Adaptability

Intelligent Process Experiences are highly flexible and can be easily adapted to changing business requirements. This allows companies to respond quickly to market changes and continuously improve their processes.

Better User Experience

PEO not only enhances internal processes but also improves the end-user experience. By automating and optimizing workflows, services are delivered faster and more reliably, leading to higher customer satisfaction.

Costs and Benefits of Modifying Intelligent Process Experiences

The implementation and adaptation of Process Experiences can be completed within a few days, depending on the use case. Minor adjustments can be made immediately and with minimal effort. As a result, these solutions can quickly achieve the desired benefits.

Costs and Benefits of Modifying Intelligent Process Experiences

Scalability and Cost Efficiency

Intelligent Process Experiences enable companies to scale their processes without causing significant cost increases. Through standardization and automation, companies can reduce their operating costs while simultaneously increasing their capacity.

Compliance and Risk Management

PEO helps companies comply with legal regulations and compliance requirements. By automatically documenting and monitoring processes, companies can minimize risks and protect themselves from legal consequences.

Use Cases

  • Financial Services: Standardization and monitoring of IT security management.
  • Retail: Orchestration of order processing and optimization of inventory management.
  • Agency: Centralization and analysis of customer data to optimize marketing campaigns.
  • Healthcare: Automated management of patient records and compliance with data protection regulations.
  • Manufacturing: Real-time monitoring and collaboration of the supply chain and proactive adjustment in case of supply shortages.

Process Experiences of trustkey

Process Experiences of trustkey

Conclusion

The integration of Intelligent Process Experiences through a Process Execution System (PES) offers numerous benefits to companies. From structuring, automation, and efficiency enhancement to improving decision-making, increasing flexibility, and enhancing user experience – the advantages are diverse and compelling. Companies that embrace Process Execution Orchestration (PEO) strategically position themselves for the future and secure a significant competitive advantage in an ever-changing business world.

Get Intelligent Process Experiences

Intelligent Process Experiences are available with the trustkey platform. Centralize data and create processes that connect people, functions, and systems on a single platform.

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